 |
Sport and Social Club Frequently Asked
Questions |
Last Updated:
06/05/2008 10:34 AM
Registration Related Issues:
- I've
registered, now what do I do?
- How
do individuals get assigned to a team?
-
How do I pick up equipment and pay for the deposit
-
When does the season start?
- Where will I be
playing?
-
I am no longer able to play my sport. Can I get a refund?
-
I would like to be contacted when registration opens: how do I do this?
-
I
still see "not yet assigned" in my profile - what's going on?
-
Can I call or email to find out when my schedule will be posted?
League and Schedule Related
Issues:
-
What does my team get if we win?
-
My schedule says I'm playing at 12:00AM at 'location pending',
what does this mean?
-
Are there games on spring and summer holiday long weekends?
T.E.A.M. System Issues:
- What is the T.E.A.M. System?
-
T.E.A.M. System web
browser requirements
-
What are the kinds of users in the T.E.A.M. System?
-
Features for team captains (those who registered and paid
for a full team)
-
Features for team members (those who were either added to
a roster by a captain or accepted an invitation)
-
Features for individual
registrants (those who registered and paid by themselves or with
a small group)
- How do I get a username and password?
- What if I have
forgotten my username and password?
-
Where do I log into my
profile?
-
Do I have to log into my profile every time I want to see
my schedule?
-
Are
you having problems Logging into
your profile?
-
T.E.A.M.
System
FAQS for Team Captains:
-
Why do I
have to invite people to be on my team?
-
Are you experiencing problems
sending/accepting an invitation to a team mate to join a team?
-
Adding new people to
your team roster
-
Resending invitations
-
Deleting people from your
roster
- How do I report my score?
- How do I change the team name and colour?
-
T.E.A.M. System
FAQS for Individual
Registrants:
-
Why does my profile say that my individual registration teams
are "unassigned"?
-
I am not sure if I specified the right people to play with?
Member Benefit Issues:
-
Where can I find out what my member benefits are?
Registration Related Issues:
I've registered, now what do I do?
You are officially registered once you have paid for a sport with
SSC. When it comes to us, “no news is good news”. You will only hear
from us if we are not able to accommodate you. If you are a team
captain, please log onto your profile and send out invitations for
teammates to accept and become a member of your team. If you have
previously played with them before, you can simply click them over from
a previous team.
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How do individuals get assigned to a team?
Once registration has closed, SSC will take the individual
registrants and place them on a team together, honouring co-player
requests (assuming there are enough registrants to assemble a team).
This will then be a set team for the remainder of the season. You will
have the opportunity to view your teammates information in the roster
section of your profile once the schedule is posted.
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\How do I pick up equipment and pay for the deposit?
Equipment can be picked up at our office, located at 185 Bridgeland
Avenue, Suite #110 from Monday to Friday between the hours of 9AM and
5PM. The deposit can be paid when you arrive at our office by Visa,
Mastercard, Cash or Cheque or it can be paid online during registration
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When does the season start?
Start dates for all sports can be found in our Sports Offered page
www.tcssc.com/member/sportsoffered.php. Please click on the
specific sport you wish to find the start date for and a pop up will
appear with further information.
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Where will I be playing?
Locations are not determined until registration has closed. We allocate the locations according to the
registration numbers and determine what sports are best suited for the
facilities we were able to obtain. Please note that our boundaries for
indoor sports are from the Humber River to Victoria Park, south of the
401. For outdoor sports, the boundaries are from the 427 to Victoria
Park, south of Steeles.
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I am no longer able to play my sport. Can I get a refund?
As per our Refund Policy, we do not refund after the registration
deadline date. However; if you can no longer play, there is the option
of selling your spot to someone else of the same gender (to fill out the
gender requirements). Once the person has expressed interest and
purchases your spot, we will get them registered and take their payment
to purchase your spot from that point forward. We will then refund you
for the games they purchase from you. NOTE: you can search the Forum
www.tcssc.com/forum/forum.php
for possible players to fill your spot as well.
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I would like to be contacted when registration opens - how do I do this?
If you are currently registered with Sport and Social Club, you will
get an email when registration opens as long as you have not opted
out of receiving promotional emails.
| If you are not playing with us, please click
on this icon: |
 |
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I still see "not yet assigned" in my profile - what's going on?
Once you have registered and paid for your sport(s), your individual
registration will appear in your profile as "Not Yet Assigned" to a team.
Your profile will remain as such until SSC posts your schedule. If it
turns out that we were unable to accommodate the registration, you will
be emailed suggesting alternative arrangements. If you do not hear
anything from SSC, please be patient as we are in the midst of
assembling your team and will notify you when we have placed you on a
team and posted your schedule. Remember, “no news is good news!”
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Can I call or email to find out when my schedule will be posted?
Please do not call or email asking for schedule information! We
will email you when it is posted at the website.
Once schedules for a season have been
posted, they will be viewable at your profile. As a general
guideline, schedules are posted no later than 48 hours prior to your
first game, and they are often posted much earlier. Unless you
have heard from us, yo ucan trust that you will be starting on the
first night of your specific
league. Answering phone calls and emails about when
schedules are posted slows this process down substantially.
The scheduling period is an intense time at the SSC office.
Therefore, it may take longer for us to return phone calls and emails.
We appreciate your patience and will respond to messages as quickly as
scheduling allows.
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League and Schedule Related
Issues:
What does my team get if we win?
At the end of every season, SSC has a Season End Party to
celebrate the season and hand out awards to championship teams. These
awards include a set of SSC team shirts, a prize ball or sponsor
prize, as well as various other prizes determined by our sponsors.
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My schedule says I'm playing at 12:00AM at
"location pending": what does
this mean?
If your schedule indicates a midnight start time and says location
pending, it is because SSC has been informed of a cancellation in a
permit which has affected your game. We are in the midst of looking for
a new venue and start time to get your game played. Once we secure a new
permit for your game, we will update it in your profile. If the change
is within a week of the game, you will receive an email from us updating
you about the change.
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Are there games on spring and summer holiday long weekends?
All OUTDOOR leagues have games scheduled for the Sunday and
holiday Monday of the Victoria day and August long weekends except
Men's softball. INDOOR leagues do not have games scheduled
for these weekends.
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T.E.A.M. System Issues:
What is the T.E.A.M. System?
The T.E.A.M. (Total Enrollment and Management) System is Sport and
Social Club's software the lets you register and pay for leagues and
special events, view your schedules, submit games scores, manage team
rosters and communicate with your teammates and other teams in your
division. The T.E.A.M. System is constantly evolving and new
features are added all of the time to make your playing experience with
Sport and Social Club the very best!
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TCSSC Web Site
Requirements:
- This site is best viewed with a resolution setting of
800x600 using Microsoft IE 5.5 or higher.
- In order to register for leagues, tournaments and special
events, users must have cookies turned on in their browsers.
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What are the kinds of users in the T.E.A.M. System?
There are 3 kinds of users in the T.E.A.M. System:
- Team Captains (those who registered and paid for a full
team)
- Team Members (those who were either added to a roster by a
captain or accepted an invitation)
- Individual Registrants (those who registered and paid by
themselves or with a small group)
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Features for team captains (those who registered and paid
for a full team):
- managing your team roster: anyone you invite to play on your
team will have to approve the online waiver as part of the
process. You will now know that if they are on your roster, they
have completed a waiver and are therefore an eligible SSC
player
- manage all of your SSC schedules in one spot: you will see
links to all of your SSC schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when
they won't be able to make a game
- submit incident or injury reports during score submissions
- contact other team captains directly
- communicate with your teammates
- communicate with other SSC members at the web forum
- re-register in the future and build new teams from
information that is already in your profile
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Features for team members (those who were either added to
a roster by a captain or accepted an invitation):
- manage all of your SSC schedules in one spot: you will see
links to all of your SSC schedules from one page
- view your schedules
- view your standings
- use attendance tool for games
- submit incident or injury reports during score submissions
- communicate with your teammates
- communicate with other SSC members at the web forum
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Features for individual
registrants (those who registered and paid by themselves or with
a small group)
- manage all of your SSC schedules in one spot: you will see
links to all of your SSC schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when
they won't be able to make a game
- submit incident or injury reports during score submissions
- contact your team mates and team captains within your sport
and pool directly
- communicate with other SSC members at the web forum
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How do I get a username and password?
There are two ways to get a username and password:
- Register and pay for a league or event as a team captain or
as an individual. During this process, new members are
given the chance to create a new user profile. This can be
done on the website or over the phone with an SSC Admin Team
staff.
- Accepting an invitation from a team captain to join a team.
During this process, new members are given the chance to create
a new user profile.
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What if I have forgotten my username and password?
If you have forgotten your username and/or password, there is a
link called "Forget Your Login" located at the sign in page
www.tcssc.com/member/signin.php. There, you can chose to reset
your login and password based upon your username or email address.
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Where do I log into my
profile?
The url for the player login page is
http://tcssc.com/member/signin.php. There are buttons
that look like this
that will also take you to this page.
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Do I have to log into my profile every time I want to see
my schedule?
No! As long as your are on the same computer and have
cookies enabled, you can bookmark any of the pages from the
T.E.A.M. System. If you log into another computer and need
to look at information contained in your profile, you will need to
log in with your username and password.
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Are
you having problems Logging into
your profile?
If you are having any problem logging into your profile, try
deleting all cookies in your browser, closing all browser windows,
and then going to
http://www.tcssc.com/member/signin.php.
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T.E.A.M.
System
FAQS for Team Captains:
Why
do I have to invite people to be on my team?
In order for your team mates to be able to see their schedules,
their must be invited to join your team. If you do not do
this, they won't be able to see where and when they are playing.
Additionally, TCSSC Policy dictates
that captains must be provide us with their players' information.
The TEAM System keeps the management away from the captain (all
you have to do is send the invites from the TEAM Builder).
The waiver is also incorporated into this process: you will now
know that if a player is listed on your team they have approved
the waiver and are therefore eligible. After you have
invited people once to be on your team, the next time you build a
team for a different season, you can simply add people to the new
squad with a single click!
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Are you experiencing problems
sending/accepting an invitation to a team mate to join a team?
If your captain is sending you an invitation to become apart of the team
and you're not receiving it, you may be having issues related to SPAM
controls on your email account inhibiting you from receiving the
invitation. If your captain is sending the invitation to your work
account, the only way to get the invitation through is to have the
captain send the invitation to their own email account and forward it to
you. Another option is to have the captain send the invitation to a
personal email account. If you are using a personal email account and
you are still not receiving the invitation, it may be filtering to your
junk folder.
If possible, we recommend put the following emails on safe lists:
- info@tcssc.com
- noreply@tcssc.com
- donotreply@tcssc.com
If you are having troubles accepting your invitation, please have
the captain send a copy of the invitation to their own email account.
They can then test the URL themselves to see if it works. If the URL is
successful, they can forward that invitation to you for you to accept.
If not, please contact SSC.
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Adding new
people to your team roster
If you need to add people to your roster, you can go to your
profile, click on the link that says "Review Team", and then chose
the "Invite
Players to Join Team" option beneath the team roster.
Add the
new persons name and email address, and just hit send
invitation; the new person will receive the invitation email be
added to your roster.
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Resending invitations
If someone has lost or otherwise had problems, try resending all
of the invites. Go to your profile, click on the link that
says "Review Team", and then chose the "Invite
Players to Join Team" option beneath the team roster.
Look at the table of pending invitations and and
click on the
"resend" link You may also delete pending invitations.
Keep in mind that if you do delete a pending invite, the link that
went to the person in question will no longer function.
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Deleting
people from your roster
Go to your profile, click on the link that says "Review Team."
Chose the person or people on your team that you wish to remove by
checking the box beside their name. Then select the "Remove
Players from Team Option" beneath the roster.
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How do I report my score?
In order to report the score of your game, please have the captain
or co-captain log onto their profile, click to view the schedule, click
on the white box beside the game they wish to report the score for, and
then choose the "Report Score" option in the drop down menu. This will
give your captain or co-captain access to report the score of the game
and the spirit points for your opponents.
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How do I change the team name and colour?
Please log onto your profile, choose the team you wish to change the
information for, click on 'Review Team', click on 'Edit' in the Team
Information section and save your changes.
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T.E.A.M. System
FAQS for Individual
Registrants:
Why does my profile say that my individual registration teams
are "unassigned"?
Once you have registered and paid for your sport(s), your individual
registration will appear in your profile as "Not Yet Assigned" to a team.
Your profile will remain as such until SSC posts your schedule. If it
turns out that we were unable to accommodate the registration, you will
be emailed suggesting alternative arrangements. If you do not hear
anything from SSC, please be patient as we are in the midst of
assembling your team and will notify you when we have placed you on a
team and posted your schedule. Remember, “no news is good news!”
{top]
I am not sure if I specified the right people to play with?
When individual registers for a league and create a profile, they are
asked if there are people they want to playe. At this juncture,
you can not go back and add or change these entries. You can
always email
info@tcssc.com with your requests of who you would like to
play with and we will do our best to try and make sure it happens.
From time to time, we are unable to accommodate these requests due to
things like gender requirements and space on team rosters.
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Member Benefit Issues:
Where can
I find out what my member benefits are?
| Just click on this icon: |
 |
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|
